Refund policy

We want you to be satisfied with your OXGN purchase.

The following policy applies to purchases made directly through oxgnwear.com.

1. Returns

Unless otherwise stated for a particular product, you may request a return within 30 days after receiving your order.

To be eligible for a return, the product should be:

unworn;
unused;
unwashed;
in its original condition;
with original tags attached;
accompanied by proof of purchase.

Trying on clothing solely to determine fit does not by itself make an item ineligible for return, provided it remains in original condition.

2. Starting a Return

Before sending a product back, please contact:

basis.siz.37@gmail.com

Include:

your order number;
your name;
the item you wish to return;
the reason for the return.

We will provide return instructions.

Do not send returns to our Hong Kong registered office unless we specifically instruct you to do so.

Products returned without authorization or to an incorrect address may experience processing delays.

3. Return Shipping

For returns based on change of mind, incorrect size selection, or similar reasons not caused by OXGN, return shipping costs are generally the customer's responsibility unless otherwise stated.

If the product is defective, damaged upon receipt, or we sent the wrong product, OXGN will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.

4. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product ordered, contact us as soon as reasonably possible at basis.siz.37@gmail.com.

Please include your order number and photographs showing the issue where reasonably necessary.

5. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable for change-of-mind returns unless required otherwise by applicable law.

6. Exchanges

If you require another size or color, contact us at basis.siz.37@gmail.com.

Availability of replacement products cannot be guaranteed.

Depending on the circumstances, we may ask you to return the original product and place a new order.

7. Non-Returnable Items

Unless required otherwise by applicable law, we may not accept returns of:

products marked as final sale;
gift cards;
personalized or customized products;
products damaged through misuse;
products that have been worn, washed, altered, or damaged after delivery.

Any product-specific restriction will be disclosed before purchase where applicable.

8. Consumer Rights

Nothing in this Return & Refund Policy limits any mandatory rights available to consumers under applicable law.

Hong Kong's Trade Descriptions Ordinance prohibits false or misleading trade descriptions and certain unfair trade practices.

OXGN ships orders to destinations available during checkout at oxgnwear.com.

1. Order Processing

Orders are normally processed after payment has been successfully authorized.

Estimated processing times may vary depending on product availability, order volume, holidays, and other circumstances.

2. Shipping Destinations

Available shipping countries and regions are displayed during checkout.

We reserve the right to change available destinations where necessary because of carrier availability, regulatory restrictions, or other operational considerations.

3. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may depend on:

destination;
shipping method;
order value;
package size and weight;
applicable promotions.

4. Delivery Estimates

Estimated delivery times displayed on our Site or during checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by customs clearance, carrier delays, weather, public holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.